Privacy Policy
Last updated: July 27, 2025
Our Commitment to Your Privacy
At Live Kenya, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our ticketing platform.
1. Information We Collect
Personal Information
When you use Live Kenya, we may collect the following personal information:
- Account Information: Name, email address, phone number, and password
- Payment Information: Billing address and payment details (processed securely through Paystack)
- Event Information: Ticket purchases, event preferences, and attendance history
- Communication Data: Messages sent through our platform, including Telegram bot interactions
- Identity Verification: ID number and KYC documents for event organizers
Technical Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and feature usage
- Location Data: General location based on IP address for security and service optimization
- Cookies and Tracking: Session cookies, authentication tokens, and preference settings
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- • Process ticket purchases and payments
- • Generate and deliver digital tickets
- • Send event notifications and updates
- • Provide customer support
Platform Operations
- • Maintain account security
- • Prevent fraud and abuse
- • Improve our services
- • Analyze usage patterns
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
Event Organizers
We share attendee information (name, email, ticket details) with event organizers for event management and communication purposes.
Service Providers
We work with trusted third parties like Paystack for payments and email service providers for communications.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Group Tickets
When you purchase group tickets, we share invitation links with specified recipients to claim their tickets.
4. Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure payment processing via Paystack
- • Regular security updates and monitoring
- • Access controls and authentication
Operational Safeguards
- • Limited access to personal data
- • Regular staff training on privacy
- • Data backup and recovery procedures
- • Geographic access restrictions
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access
View and download your personal data through your dashboard
Correction
Update or correct your personal information
Deletion
Request deletion of your account and data
Portability
Export your data in a portable format
Opt-out
Unsubscribe from marketing communications
Objection
Object to certain data processing activities
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, and basic functionality | Session |
| Functional | Remember preferences and cart contents | 30 days |
| Analytics | Understand usage patterns and improve our service | 13 months |
7. Third-Party Services
We integrate with trusted third-party services to provide our functionality:
Email Services
Transactional emails and notifications
SOC 2 compliant providers
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
-
Account Data: Retained while your account is active, plus 7 years after deletion for legal compliance
-
Transaction Records: Retained for 7 years for tax and audit purposes
-
Communication Logs: Retained for 2 years for customer service and dispute resolution
-
Analytics Data: Anonymized and retained indefinitely for service improvement
9. International Data Transfers
Live Kenya operates primarily within Kenya. If we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- • Adequacy decisions from relevant authorities
- • Standard contractual clauses with service providers
- • Your explicit consent where required
10. Children's Privacy
Live Kenya is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately and we will delete such information.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Send you an email notification if you have an account
- Display a prominent notice on our platform
- Provide 30 days' notice for material changes
Your continued use of Live Kenya after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
General Inquiries
Data Protection Officer
Email: dpo@livekenya.org
Address: Live Kenya Data Protection
P.O. Box 12345
Nairobi, Kenya
This privacy policy is effective as of July 27, 2025 and applies to all users of Live Kenya.